Avenue J Couture does not offer refunds sale items. Once your return has been approved, you will be issued a credit note.
Promotional discounts, such as flash sales and offers, will be eligible for a refund.
Items must be returned within 10 days of delivery. Items must be received in original condition: unworn, unwashed and with all tags still attached.
Return items not received in their original state will not be accepted and will be returned back to the customer.
We are unable to offer an exchange on purchased items. If you require a different size, colour or item, you will need to place a new order. You will be refunded once your item has been received and approved by Avenue J Couture.
Returns are to be returned at the customer’s expense.
All items are thoroughly assessed before being sent out to you. If however you believe the garment to be faulty, we will happily refund or exchange your order after inspection. Please follow the returns process below.
Avenue J Couture reserves the right to reject a return if it does not comply with our Returns Policy.
We want you to be happy with your purchase. If you’re not, please follow the steps below for a quick and easy return. Full priced items must be returned within 10 days from the delivery date.